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NZ cloud software sells strongly at US conference 

Auckland, New Zealand. 27 November 2013. Stella – the New Zealand-developed cloud-based knowledge management and collaboration solution for IT managed services providers – has returned from the Connectwise IT Nation conference in Orlando Florida with a full order book. 

Stella co-founder and executive director Ken Davis says there was very strong interest, with ten US IT managed services companies opting to begin immediate implementation.

“We’re delighted with the enthusiastic response to Stella,” Ken Davis says. “We’re particularly pleased that ten customers want to move into implementation immediately. Work has already begun on the first two US sites, with these initial sites working with us to refine and blueprint our online implementation processes to we can quickly scale up to handle high implementation volumes going forward.

“The typical feedback we got from Stella demos was ‘Wow, you guys clearly have an in-depth understanding of what IT service providers require from a real world perspective’. So now what we have to get absolutely right is the online on-boarding process. Stella itself is a proven solution, already supporting 10,000 end users at CodeBlue’s customer sites around New Zealand. Our challenge is to make the cloud provisioning of Stella to MSPs in multiple geographies as robust and seamless as it needs to be to service the projected sales volumes.”

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NZ cloud software set for global launch.

Auckland New Zealand. 5 November 2013. A New Zealand-developed cloud-based knowledge management and collaboration solution for IT managed services providers – called Stella - is to get a worldwide launch at the Connectwise IT Nation conference in Orlando Florida on 13 November. 

Stella has been developed by New Zealand IT managed services company CodeBlue and spun off into a separate company. This follows a highly successful development phase which has culminated in Stella being used to help support more than 10,000 CodeBlue customer users around New Zealand. Stella is purpose-designed for IT managed services companies.

Stella co-founder and executive director Ken Davis says Stella has generated strong interest in the U.S market, with two pilot sites signed up after a single visit there. 

“Stella delivers four key things that MSPs really need,” Ken Davis says. That’s site documentation with full version control, a client specific knowledge base engine, a customer self service portal, and a very sophisticated and effective reporting/BI solution for customers.

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Blog 

Stella – the back story.

By Ken Davis, Co-founder and executive director CodeBlue and Stella

Stella grew out of a ‘new ideas’ session at CodeBlue’s annual conference. Our engineers and service desk staff saw that service quality was absolutely dependent on good site documentation, as well as a good framework for serving up the service history of each customer. There was a high level of dissatisfaction with current site documentation and a lot of discussion about how we could leverage work done in the past into intelligent processes, to save constantly reinventing the wheel around common faults and common processes. 

So we set up a working group to look at how we could solve these issues. We had tried SharePoint and Word Docs for site documentation, with only mixed success. We decided that a Wiki was the best way forward and after evaluating various Wikis we built Stella, using Wiki protocols and disciplines, for both site documentation and a Knowledge Base. 

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In the media 

What other people are saying about us…

27 November 2013 | Yahoo!

NZ cloud software sells strongly at US conference

Stella - the New Zealand-developed cloud-based knowledge management and collaboration solution for IT managed services providers - has returned from the IT Nation conference in Orlando Florida with a full order book.

Read more

27 November 2013 | Computerworld

Kiwi firm starts work on first US sites

Ten US IT managed services companies have opted to begin immediate implementation of the 'Stella' solution.

Read more

8 November 2013 | Computerworld

Kiwi-made solution for MSPs to launch on world stage

A cloud-based knowledge management and collaboration solution for IT managed service providers, developed in New Zealand by CodeBlue, will be launched.

Read more

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